Terms


TERMS OF SERVICE

Last Updated: 2026-05-30

Welcome to PASTEL. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by PASTEL. Throughout the site, the terms "we", "us", and "our" refer to PASTEL.

By visiting our site and/or purchasing from us, you engage in our Service and agree to these Terms of Service.

If you do not agree to all terms and conditions, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your province or territory.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will not violate any laws in your jurisdiction.

A violation of any Terms may result in termination of service.

3. Product Information

We strive to display products, colors, and images as accurately as possible.

However, we cannot guarantee that your device's display will accurately reflect actual product colors.

All product descriptions, pricing, and availability are subject to change without notice.

4. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to modify pricing at any time without notice.

We reserve the right to refuse or cancel orders if pricing errors occur.

5. Orders

We reserve the right to:

  • Refuse any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud or unauthorized activity

If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.

6. Payment

Payment must be received before products are shipped.

Accepted payment methods are displayed during checkout.

All transactions are processed securely through third-party payment providers.

7. Shipping

Shipping times are estimates only and are not guaranteed.

PASTEL is not responsible for delays caused by:

  • Carriers

  • Customs

  • Weather conditions

  • Events beyond our control

Customers are responsible for providing accurate shipping information.

8. Returns & Exchanges

All sales are final unless otherwise stated.

If returns are accepted:

  • Items must be unworn

  • Items must be unwashed

  • Original tags must be attached

  • Return requests must be submitted within 14 days of delivery

Customers are responsible for return shipping costs unless the item arrived defective.

9. Damaged or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect order

Please contact us within 7 days of delivery with photos and order details.

We will review the issue and determine an appropriate resolution.

10. Intellectual Property

All content on this website including:

  • Logos

  • Designs

  • Graphics

  • Product photos

  • Text

  • Branding

is the property of PASTEL and may not be copied, reproduced, or used without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with website functionality

  • Upload harmful code or malware

  • Attempt unauthorized access to our systems

12. Limitation of Liability

PASTEL shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • Use of our website

  • Purchase of our products

  • Inability to use our services

To the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless PASTEL, its owners, employees, and affiliates from any claims arising from your breach of these Terms.

14. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes will be posted on this page.

15. Governing Law

These Terms shall be governed by and interpreted under the laws of Ontario, Canada.

16. Contact Information

Questions regarding these Terms of Service can be directed to:

PASTEL
Email: info@madebypastel.com